Firstsource Walkin | Customer Service Executive (International Voice Process) | Hyderabad

Firstsource Walkin Drive in Hyderabad For Customer Service Executive (International Voice Process) On 18th to 26th December 2025. Undergraduates and Graduates are eligible for this walkin drive. More details regarding Firstsource Hyderabad Walkin Drive is given below.

Company Name: Firstsource

Job Location: Hyderabad

Job Type: Walkin

Role Category: Voice/Blended

Job Position: Customer Service Executive (International Voice Process)

No.of Openings: 100

Experience: 0 to 3 years

Salary: Upto Rs. 3,00,000/- per annum

Qualification: Undergraduates, Graduates

Job Description:

• Firstsource is seeking Customer Service Executives for its International Voice Process.
• The role involves acting as the primary point of contact for international customers, delivering professional and efficient support while ensuring compliance with organizational service standards and quality benchmarks.

Eligibility Criteria:

• Graduates/Undergraduates from any discipline
• B.Tech and PG freshers are not eligible.
• B.Tech and PG candidates with a minimum of 6 months of relevant experience may be considered.
• Excellent verbal communication skills in English.
• Willingness to work in rotational shifts, including night shifts.
• Ability to work in a fast-paced, customer-focused environment.
• Immediate joiners preferred.

Roles & Responsibilities:

• Handle inbound customer calls for international clients in a professional and courteous manner.
• Understand customer concerns, inquiries, and service requests and provide accurate and timely resolutions.
• Ensure adherence to established call handling procedures, quality guidelines, and compliance requirements.
• Document all customer interactions, transactions, and resolutions accurately in internal systems.
• Escalate complex or unresolved issues to the appropriate internal teams as per defined processes.
• Maintain a high level of customer satisfaction by delivering consistent and effective service.
• Meet individual and team performance metrics, including call quality, productivity, and turnaround time.
• Demonstrate strong communication, listening, and problem-solving skills during customer interactions.

Note:

• If interested please come down to office for walk-in interview from Monday- Friday.

Walkin Date: 18th to 26th December 2025 (Monday to Friday)

Walkin Time: 11.00 AM to 2.00 PM

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