Diebold Nixdorf Recruitment | Service Desk Coordinator (Network Support) | Hyderabad

Diebold Nixdorf Recruitment in Hyderabad For Service Desk Coordinator (Network Support). Graduates are eligible to apply for this job. More details regarding Diebold Nixdorf Hyderabad Job Openings is given below.

Company Name: Diebold Nixdorf

Job Location: Hyderabad

Job Position: Service Desk Coordinator (Network Support – L1)

Experience: 0 to 4 years

Qualification: Graduation

Job Description:

• As a Service Desk Coordinator, you are required to provide proactive user helpdesk services to inbound customer service requests.
• Diagnose and resolve Network hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication.
• Use available tools and resources, including remote tools, to accomplish tasks.

Eligibility Criteria:

• Education or equivalent work experience required.
• Minimum of 0-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support (Network).
• Minimum 15 years of regular education required (Non vocational courses).
• Technical background, e.g. education in information electronics, mechanics and/or SW skills OR essential professional knowledge of customer service principles and practices in BPO environment.
• Good technical knowledge in supporting customer specific Hardware and SW environment.
• Good command on English language skills.
• Computer literacy, especially usage of Microsoft Office package.
• Willingness to work in rotating shift models (including graveyard shift) based on customer/ business requirements.
• Willing to work in rotational Week Off’s model based on customer/ business requirements.
• Strength in communications, teamwork, processes and customer orientation.
• Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.

Responsibilities:

• Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
• Addresses issues escalated from less experienced team members.
• Proactively informs manager about potential problems and suggests improvement actions.
• Reports on faulty master data.
• Advises less experienced team members on process and other deviations.
• Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
• Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
• Defines and recommends working practice and other process improvements.
• Ensures that established KPIs are achieved.

How To Apply:

• Apply For This Job

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