Deloitte Hiring Freshers in Hyderabad As Associate Analyst On July 2016

Company Name: Deloitte

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 1 year)

Job Category: BPO

Job Position: Associate Analyst – Customer Service

Qualification: Any Graduation

Eligibility Criteria:

• Has 0-1 years of customer service experience through Email and Live Chat support
• Strong written and verbal communication skills (must be an effective communicator)
• Excellent customer service skills; ability to interact with customers directly globally
• Ability to prioritize time and work on multiple tasks with ongoing deadlines
• Interpersonal skills and ability to interact well with multiple departments
• Self-starter and highly motivated to learn new skills.
• Proficiency with Microsoft Excel, Access, Word, Visio, and PowerPoint required.
• Systemic problem solver, implementing solutions to solve root cause problems.
• Continuously seeks to enhance skills and improve one’s performance
• Able to handle multiple,complex priorities and balance the needs of each according to business impact.
• Conveys information in understandable terms at all levels of the organization and through proper channels.
• Proven analytical skills with strong attention to detail.
• Basic to intermediate capabilities in word-processing, spreadsheet another PC software, as well as with Email and the internet.
• In depth understanding of Saba LMS and experience working on system upgrades from one version to others mandatory.
• Easily learns new skills and techniques and has an aptitude for understanding functional and technical process details.
• Assertive,energetic, and a self-starter. Able to prioritize time and work on multiple tasks with ongoing deadlines.
• Experience working in a virtual environment where the individual works with teams in other locations and different time zones.

Job Responsibilities:

• Create, monitor and close Sales force and Service Desk cases in a timely manner meeting the Service Level
• Expectation (SLE).
• Manage Live Chat’s.
• Contribute knowledge articles.
• Ensure customer satisfaction by proper escalation within a quick turnaround time.
• Redirect inquiries about systems and functionality to appropriate resources within a tracking system.
• Participate in systems Testing as and when required.
• Participate in firm & process initiatives as needed.
• Provide Support to Team Leader as and when needed.
• Work as part of a team and support team members in accomplishing the irrespective tasks.
• Answer inquiries in the areas of content, learning organization and contacts,where to find certain learning information, e-learning guide, etc.
• Manage support queues, including following up on open issues, assisting with issue resolution, escalating issues, working directly with the other referral teams.

How To Apply: Apply For This Job.