CGS Recruitment | Associate Technical Support Engineer | BE, BTech | Hyderabad
CSG Recruitment in Hyderabad As Associate Technical Support Engineer. BE, BTech Graduates are eligible to apply for this job. More details regarding CSG Hyderabad Job Openings is given below.
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Company Name: CGS
Job Location: Hyderabad
Experience: Freshers/Experienced
Job Category: IT | Software
Job Position: Associate Technical Support Engineer (L1)
Qualification: BE, BTech
Job Description:
- Knowledge of OS (XP, Win 8, Win 10) & Standard Application – Installation, configuration & Troubleshooting.
- Experience on hardware troubleshooting, installation, configuration.
- In depth knowledge of desktop operating systems and Microsoft office products(MS office 2007, 2010, 2013).
- Knowledge of Installation and troubleshooting Network Printers ,scanners, Antivirus and VPN clients.
- Basic Networking knowledge (connecting switches / routers, Access points and should be able to help network team while configuring them).
- SLA Management & Good knowledge of IP addressing.
- Address user tickets regarding hardware, software and networking.
- Maintain computer peripheral devices and all inventory.
- Knowledge of Patches installation – User End (from SCCM / WSUS Server).
- Good knowledge of Domain environment – AD (User creation & policies).
- Knowledge in DNS & DHCP (IP Scope) & Remote-control tools, End user interaction.
- Knowledge of type of Data backup & applications. Desktop, Laptop & server issues.
- Network Protocols (TCP/IP, http, UDP, etc….).
Job Responsibilities:
- Assist & respond to technical and customer queries.
- Ensure all contacts are documented using the tracking tool.
- Ensure customers are satisfied with services offered.
How To Apply:
- Subscribe Here (Check Your Email To Activate Confirmation Link).
- Apply For This Job.