Concentrix Recruitment | Technical Support Associate (0-5 years) | Bangalore

Concentrix Recruitment For Freshers and Experienced in Bangalore As Technical Support Associate. Undergraduates and Graduates are eligible to apply for this job. More details regarding Concentrix Bangalore Job Openings is given below.

Company Name: Concentrix

Job Location: Bangalore

Job Category: BPO

Job Position: Technical Support Associate

Experience: Freshers / 0 to 5 years

Qualification: Undergraduation, Graduation

Job Description:

• We are hiring for Tech Support Associate at Concentrix Bangalore.
• Work Location: Bangalore (Bellandur).
• Shifts: Rotational.

Eligibility Criteria:

• Any graduate or undergraduate with or without experience.
• Ability to work well under pressure with high attention to detail.
• Decent English communication with HINDI ( Both Oral & Written) and interpersonal skills.
• Ability to work in a team or as a single contributor.
• Adaptability / Flexibility on shifts, Ownership and initiative.
• Being Active & Energetic.

Salary:

• Fresher 2.5 L per annum
• Experienced 3.6 L per annum

Job Responsibilities:

• To provide best in class Technical support to customers over Phone.
• Take end to end ownership of customer issues reported.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard operating procedures & escalate to internal teams for quicker resolution.
• Documenting all troubleshooting performed on the call in client SAP CRM.
• Document solutions in the form of knowledge base, Tech notes and Articles and help build a robust knowledge base which can be referred in the future.
• Documenting all troubleshooting performed on the call in client SAP CRM.
• The technical issues can span multiple Client products and third party devices / applications.
• In addition, TSEs continually participate in building the capability and quality of the technical support organization and its supporting systems by capturing and documenting information in line with process and the Case Handling Guide.

Technical Requirement:

• Basic Linux & Windows OS knowledge.
• Any hardware Certification will be an added advantage.
• Operating systems – OS.
• Hardware & Basic Networking.
• Computer fundamentals.
• Knowledge on PC hardware, Windows OS, Wireless and Networking troubleshooting.

How To Apply:

• Apply For This Job 1

• Apply For This Job 2

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