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CGS Recruitment Hyderabad

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Computer Generated Solutions (CGS) Freshers and Experienced Recruitment in Hyderabad For Technical Support Engineer Position. Undergraduates, Graduates and Postgraduates are eligible to apply for this job. More details regarding Computer Generated Solutions (CGS) Hyderabad Job Openings is given below.

Company Name: Computer Generated Solutions (CGS)

Job Location: Hyderabad

Job Position: Technical Support Engineer

Experience: Freshers/0 to 4 years

Qualification: Undergraduates, Graduates, Postgraduates

Job Description:

  • We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift).
  • Role: Associate Technical Support Engineer.
  • Process: International Voice Process.
  • Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required).
  • Training Period: 6 days/week.
  • Post-Training: 5 days/week (Saturday-Sunday off).
  • Work Location: Hi-Tech City, Hyderabad (Work from Office).

Job Role Highlights:

  • Assist North American customers with hardware, software, and networking issues via voice support.
  • Troubleshoot technical issues using provided tools and escalate as needed.
  • Ensure customer satisfaction by responding promptly and resolving issues effectively.
  • Adhere to SLAs and maintain KPIs.

Eligibility Criteria:

  • Freshers to 4 years (All are welcome to apply).
  • Undergraduates are also eligible.
  • Excellent communication skills (Fluency in English).
  • Basic knowledge of computer hardware and troubleshooting.
  • Strong customer focus and problem-solving ability.
  • Immediate joiners only.
  • No leaves allowed during training.

Key Skills:

  • OS troubleshooting (Windows XP, 8, 10).
  • Hardware and network troubleshooting.
  • Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP.
  • Familiarity with Network Protocols (TCP/IP, HTTP, UDP).
  • SLA management and ticketing.

Interview Process (6 Rounds):

  • 1. Initial Screening.
  • 2. Assessment.
  • 3. Technical Round.
  • 4. Ops Round.
  • 5. HR Discussion.

Perks:

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  • Night shift cab facility.
  • Comprehensive training (1 month, day shift).
  • Opportunity to grow in a global support environment.

How To Apply:

  • Registrations are closed

Hyderabad Jobs: Check Here

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