Capgemini Hiring Freshers in Bangalore As Service Desk Analyst On February 2018
Capgemini freshers job openings in Bangalore for Service Desk Analyst position. All Graduate Freshers are eligible for this role. More details regarding this job is given below.
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Company Name: Capgemini
Job Location: Bangalore
Experience: Freshers/Experienced (0 to 2 years)
Job Category: IT | Software
Job Position: Service Desk Analyst
Qualification: Any Graduation
Eligibility Criteria:
- Must be graduate (Bachelors degree or equivalent).
Primary Skills (Must have):
- Must be comfortable in taking inbound/outbound calls.
- Strong communication & analytical skills is mandatory
- Good to have ITIL V3 certified
- Knowledge in BMC remedy will be an added advantage
- Should be ready to work in 24×7 shift.
Details Skills and Experience:
- Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.
Job Responsibilities:
- Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests.
- The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
- Should also provide accelerated response to the executive users within the customer organization.
Contact Person: Varadaraj P Ashrit
How To Apply: Apply For This Job.