Capgemini Hiring Freshers in Bangalore As Service Desk Analyst On February 2018

Capgemini freshers job openings in Bangalore for Service Desk Analyst position. All Graduate Freshers are eligible for this role. More details regarding this job is given below.

Company Name: Capgemini

Job Location: Bangalore

Experience: Freshers/Experienced (0 to 2 years)

Job Category: IT | Software

Job Position: Service Desk Analyst

Qualification: Any Graduation

Eligibility Criteria:

• Must be graduate (Bachelors degree or equivalent).

Primary Skills (Must have):

• Must be comfortable in taking inbound/outbound calls.
• Strong communication & analytical skills is mandatory
• Good to have ITIL V3 certified
• Knowledge in BMC remedy will be an added advantage
• Should be ready to work in 24×7 shift.

Details Skills and Experience:

• Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.

Job Responsibilities:

• Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests.
• The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
• Should also provide accelerated response to the executive users within the customer organization.

Contact Person: Varadaraj P Ashrit

How To Apply: Apply For This Job.

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