Capgemini Freshers Recruitment | Customer Service Representative (Voice Process) | Kolkata

Capgemini Freshers Recruitment in Kolkata For Customer Service Representative (Voice Process). Graduates are eligible to apply for this job. More details regarding Capgemini Kolkata Freshers Job Openings is given below.

Company Name: Capgemini

Job Location: Kolkata

Role Category: Voice/Blended

Job Position: Customer Service Representative (Voice Process)

No.of Openings: 20

Experience: Freshers

Qualification: Graduation

Job Description:

• Capgemini Urgent Hiring Graduate Fresher – Customer Support -Voice – Kolkata.
• We are looking for a dedicated and customer-focused Customer Service Representative to join our international contact center team for a Fresher role.
• The ideal candidate will have a passion for delivering exceptional service, strong communication skills, and the ability to troubleshoot and resolve issues efficiently.
• This role requires flexibility, technical proficiency, and a commitment to enhancing the customer experience.

Job Responsibilities:

• Provide outstanding customer support via phone, email, or chat.
• Resolve customer issues with empathy, professionalism, and efficiency.
• Troubleshoot technical problems and escalate when necessary.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery.
• Adapt quickly to changes in processes and customer needs.

Eligibility Criteria:

• Graduation is mandatory.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multi-task, prioritize, and manage time effectively.
• Capable of working independently and making sound decisions.
• Flexible to work in rotational shifts, including night shifts.

Preferred Attributes:

• Strong understanding of customer service business processes.
• Ability to de-escalate customer concerns and build rapport.
• Self-motivated with excellent collaboration and time management skills.

Why Join Us?

• Work in a dynamic, global environment.
• Opportunities for growth and skill development.
• Be part of a team that values customer satisfaction and innovation.

How To Apply:

• Registrations are closed

Kolkata Jobs: Check Here