Amazon Walkin | AHS Specialist (0-5 years) | Hyderabad

Amazon Walkin Drive in Hyderabad For AHS Specialist On 13th July 2024. Graduates are eligible for this walkin drive. More details regarding Amazon Hyderabad Walkin Drive is given below.

Company Name: Amazon

Job Location: Hyderabad

Job Type: Walkin

Job Position: AHS Specialist (Account Health Support Specialist)

Experience: 0 to 5 Years

Salary: Rs. 3,50,000 – 4,25,000/- per annum

Qualification: Graduation or Equivalent

Job Description:

• We have a walk in drive scheduled for July 13.
• Kindly Pre Register for the drive by following the below process.
• Pre Registration Mandatory.
• The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager.
• Individual problem-solving and analytical skills are used to authenticate sellers complex transactions and accounts.
• The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment.
• Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy.
• All candidates will be analytical and customer service oriented with a keen eye to details and identifying problem statements that hamper seller experience.
• As an AHS Specialist, you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals.
• You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics.
• Major part of your daily activities includes inbound and outbound calling to our Sellers to assist and support them over phone.
• The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing.

Role & Responsibilities:

This includes, but is not limited to:

• The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Basic Qualifications:

• Education: Graduation or equivalent.
• Business proficient fluency in both written and verbal English and Hindi languages.
• Flexibility to work various shifts, including potentially working one weekend day, full weekends, or alternative start-end times.
• Ability to compose a grammatically correct, concise and accurate written and verbal response.
• Strong soft skills with the ability to effectively communicate for win-win solutions.
• Demonstrated ability to deal with ambiguity and embrace constant changes with flexibility and good grace.
• Ability to maintain high levels of confidentiality and data security standards.
• Flexibility to work during bank holidays and peak period.
• History of teamwork and willingness to roll up one’s sleeves to get the job done. Fun to work with!
• Genuine and intense customer focus.
• Experience with Microsoft Office products and applications.
• Speak, write, and read fluently in English.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Ability to maintain high levels of confidentiality and data security standards.

Preferred Qualifications:

• Interpersonal skills, with the ability to communicate complex transaction issues correctly and clearly to both internal and external customers.
• Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns.
• Problem solving skills having demonstrated ability to recognize non-obvious patterns and analyze problems logically.
• Self-disciplined, diligent, proactive and detail oriented impacting time management and organizational skills.
• Proven ability to work in fast paced; dynamic environments where decisions are made without compromising on customer experience and financial losses.
• Teammate capable of learning and sharing knowledge in global environment.
• Demonstrate flexibility to work overtime hours as per business requirement.
• Desired skill-sets include MS Office Application Excel and Internet Explorer/Mozilla Firefox.

Additional Information:

• Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes every 3-4 months).
• Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months).

Note:

• Kindly go through the JD, and if you find this role suitable, please fill out the registration link below.
• Only registered candidates post validation will be invited for the drive.

Walkin Date: 13th July 2024

Walkin Details & Registration Link:

• Check Here

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