Firstsource Walkin | Customer Support (Chat & Voice Process) | Hyderabad

Firstsource Freshers and Experienced Walkin Drive in Hyderabad For Customer Support (Chat & Voice Process) On 28th October 2026. Undergraduates (10+2), Graduates, Post Graduates are eligible for this walkin drive. More details regarding Firstsource Hyderabad Walkin Drive is given below.

Company Name: Firstsource

Job Location: Hyderabad

Job Type: Walkin

Job Position: Customer Support (Chat & Voice Process)

No.of Openings: 100

Experience: Freshers/0 to 3 years

Salary: Rs. 3,00,000 – 5,00,000/- per annum

Qualification: Undergraduates (10+2), Graduates, Post Graduates 

Job Description:

• Firstsource Solutions is hiring! We have exciting career opportunities for both freshers and experienced voice/ Non-Voice process with excellent communication skills.
• If you’re looking to build your career in a dynamic and growth-oriented environment, join our Voice and Non-Voice Processes and be part of a team that values learning, collaboration, and success.
• Job Role: Customer Support Executive/Senior Customer Support Executive.
• Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility, Performance-based incentive program, Career growth and development opportunities.
• Work Location: Hyderabad.

Eligibility Criteria:

• Any Undergraduate (10+2)/Graduate/Postgraduate is eligible to apply.
• Freshers and candidates with up to 3 years of experience in a BPO environment are welcome.
• Excellent verbal communication skills with strong written and reading comprehension abilities.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel.
• Willingness to work in a 24/7 rotational shift environment.
• Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You’ll Be Doing:

• Handle multiple customer chat conversations simultaneously while delivering a seamless customer experience.
• Resolve customer queries related to Wi-Fi, routers, modems, and internet connectivity issues with accuracy and professionalism.
• Document customer interactions, concerns, and resolutions in the system as per process guidelines.
• Identify and recommend relevant products, services, or upgrades through cross-selling and upselling opportunities.
• Maintain high standards of quality, productivity, and customer satisfaction while meeting defined performance metrics.

Must Carry: 

• Updated Resume and a Valid Government-issued ID Proof (Aadhaar Card, PAN Card, Passport, or Driving License).

Walkin Date: 28th October 2026

Walkin Time: 10.00 AM to 1.00 PM

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