Firstsource Walkin | Customer Care Executive (0-4 years) | Hyderabad

Firstsource Walkin Drive in Hyderabad For Customer Care Executive On 4th July 2026. SSC, HSC, Undergraduates, Graduates and Post Graduates are eligible for this walkin drive. More details regarding Firstsource Hyderabad Walkin Drive is given below.

Company Name: Firstsource

Job Location: Hyderabad

Job Type: Walkin

Role Category: Voice/Blended

Job Position: Customer Care Executive (Customer Support Executive)

Experience: 0 to 4 years

Salary: Upto Rs. 3,50,000/- per annum

Qualification: SSC, HSC, Undergraduates, Graduates, Post Graduates, Drop-outs

Job Description:

• Firstsource Walkin Drive For Customer Support Executive.
• Work Location: Hyderabad.
• We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers.
• This is a pure customer service role with no sales components.
• The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.

Eligibility Criteria:

• Education: PG/Graduate/Undergraduate/Drop-outs/HSC/SSC.
• Strong verbal communication skills with a clear and confident voice.
• Ability to work in US rotational shifts. (Window – 7 PM to 8 AM)
• Comfortable with rotational week offs.
• Basic computer navigation and typing skills.

Key Skills:

• Good verbal English communication skills
• Active listening, empathy, and problem-solving abilities.
• Patience and ability to handle customer concerns professionally.
• Adaptability to work in a fast-paced environment.
• Positive attitude and willingness to learn.

Key Responsibilities:

• Handle inbound customer calls and provide prompt, accurate, and courteous support.
• Understand customer issues and offer effective resolutions as per process guidelines.
• Provide information related to products, services, or general inquiries.
• Follow standard operating procedures and maintain quality and compliance standards.
• Maintain professionalism, empathy, and clarity in every interaction.
• Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.

What We Offer:

• 2 rotational week offs.
• US shift exposure and international customer service experience.
• Professional training and career progression opportunities.
• Supportive team environment.
• One way cab will be provided
• Transportation will be provided up to a radius of 23 km.

Note:

• While coming for the interview please mention Maneesh Yadav as reference on top of your resume.

Walkin Date: 4th July 2026

Walkin Time: 11.00 AM to 2.00 PM

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