Mphasis Walkin | Technical Service Desk (0-1 year) | Bangalore

Mphasis Walkin Drive in Bangalore For Technical Service Desk on 21st April 2026. Graduates and Post Graduates are eligible for this walkin drive. More details regarding Mphasis Bangalore Walkin Drive is given below.

Company Name: Mphasis

Job Location: Bangalore

Job Type: Walkin

Role Category: IT Support

Job Position: Technical Service Desk

Experience: 0 to 12 months

Qualification: Graduation, Post Graduation

Job Description:

• Mphasis Walkin Drive For Technical Service Desk.
• Work Location: Bangalore.

Job Summary:

• Respond to customer queries via inbound calls, emails, chat, and web tickets within defined SLAs.
• Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
• Update users about request status and close request when users are satisfied with solutions.
• Level 1 troubleshooting mainly related to desktop/OS, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
• Remote desktop troubleshooting. Escalate complex incidents/requests to upstream technical groups.

Eligibility Criteria:

• Years of experience needed: 0 to 12 months.
• Candidate should mandatorily have Passport.
• Immediate joiners preferred.

Technical Skills:

• Effective Business Communication.
• Strong time management.
• Communication in neutral or American accent over phone and grammar skills.
• Analytical skills.
• Ability to follow process and procedures. Escalate unknown issues or questions without delay.
• Prompt response to telephone calls, email, and instant message requests for technical support.
• Operating the computer, OS and Knowledge base navigation.
• Use of Ticketing tool.
• Account Management/Password reset.
• Active listening and probing skills.
• Level 1 and 1.5 technical troubleshooting.
• Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver).
• Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director.
• Proficient in MS Office 2013, 2016 and must have knowledge of O365.
• Must have worked on Windows 7 and Windows 10 support for laptops and desktops.
• Documents, tracks, and monitors new and open Incidents until resolution or proper escalation.
• Knowledge of Wyse thin and zero client support, set up and connectivity.
• Supporting issues with Printer installations, HP Print and Scan via USB.
• Cisco VPN client support.

Note:

• Candidates are required to bring a hard copy of their resume.
• Please mention HR Bhavya name on it.

Walkin Date: 21st April 2026

Walkin Time: 11.30 AM to 1.00 PM

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