Firstsource Walkin | Customer Support Executive (Chat) | Hyderabad

Firstsource Freshers and Experienced Walkin Drive in Hyderabad For Chat Process Executive On 3rd to 7th November 2025. Graduates are eligible for this walkin drive. More details regarding Firstsource Hyderabad Walkin Drive is given below.

Company Name: Firstsource

Job Location: Hyderabad

Job Type: Walkin

Role Category: Non Voice

Job Position: Customer Support Executive (Chat)

No.of Openings: 25

Experience: 0 to 2 years

Salary: Rs. 2,50,000 – 3,50,000/- per annum

Qualification: Graduation (BSc, BCA, BCom, BA, BBA, BMS, BPharma, Diploma..)

Job Description:

• Firstsource is hiring for Customer Support Executive (Chat) – Hyderabad.
• A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send chats pertaining to existing/new queries on services provided by the client.
• The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.

Roles & Responsibilities

• Revert on chats written by the customer on a variety of issues.
• Update and process information accurately into the system(s).
• Resolve customer problems in a timely manner.
• Take ownership & deliver on customer commitments.
• Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact.
• Clear Communication – during all conversations with customers, uses simple English that delivers information and solutions in an easy manner.
• Professional Focus – demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
• Ability to solve problems look for solutions aligned to customer’s perspective and deliver on all commitments

Walkin Date: 3rd to 7th November 2025

Walkin Time: 11.00 AM to 2.00 PM

Walkin Venue & More Details:

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