Genpact Recruitment | Process Associate (Trust & Safety) | Hyderabad

Genpact Freshers and Experienced Recruitment in Hyderabad For Process Associate (Trust & Safety). Diploma and Graduates are eligible to apply for this job. More details regarding Genpact Hyderabad Job Openings is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Position: Process Associate (Trust & Safety)

Experience: Frehsers/0 to 2 years

Qualification: Graduation, Diploma

Job Description:

• Genpact is nnviting applications for the role of Process Associate, Trust & Safety.
• In this role, you will support customers in English via Chat, email, and other support tools.

Job Responsibilities:

• Provides prompt and efficient service to the client including the appropriate escalation of any issues.
• Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
• Actively seek solutions through logical reasoning.
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
• Serve as an advocate for the user community.
• Label content and flag for action.
• Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
• Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing
• In the context of this role, individuals may be exposed to explicit content and will need a level of resilience and maturity.

Minimum Qualifications:

• Diploma/Advanced/Higher/Graduate Diploma in any field.
• Fresh Graduate or Candidate with experience in service support/related field.
• Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools.
• Must be able to commit to 24 X 7 rotating shift.
• Must be able to work on weekends and public holidays.
• Flexibility to take on multiple tasks, problem-solving/critical thinking skills.
• Demonstrates composure, professional attitude, and technical (Computers, Internet) savvy.

Preferred Qualifications:

• Preferably with service support experience.

How To Apply:

• Apply For This Job

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