CGS Walkin | Technical Support Associate (Voice Process) | Hyderabad

Computer Generated Solutions (CGS) Freshers and Experienced Walkin Drive in Hyderabad For Technical Support Associate (Voice Process) On 17th September 2025. Undergraduates and Graduates are eligible for this walkin drive. More details regarding CGS Hyderabad Walkin Drive is given below.

Company Name: Computer Generated Solutions (CGS)

Job Location: Hyderabad

Job Type: Walkin

Role Category: Voice/Blended

Job Position: Technical Support Associate (International Voice Process)

No.of Openings: 100

Experience: Freshers/0 to 4 years

Qualification: Undergraduates, Graduates

Job Description:

• CGS is hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift).
• Position: Associate Technical Support Engineer.
• Process: International Voice Process.
• Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required).
• Training Period: 6 days/week.
• Post-Training: 5 days/week (Saturday-Sunday off).
• Work Location: Hi-Tech City, Hyderabad (Work from Office).

Job Role Highlights:

• Assist North American customers with hardware, software, and networking issues via voice support.
• Troubleshoot technical issues using provided tools and escalate as needed.
• Ensure customer satisfaction by responding promptly and resolving issues effectively.
• Adhere to SLAs and maintain KPIs.

Salary Details:

• Freshers: 16,000 – 20,000 (In-hand).
• Experienced: 21,000 – 25,000 (In-hand, based on experience and English fluency.

Eligibility Criteria:

• Education: Undergraduates are also eligible.
• Work Experience: Freshers to 4 years (All are welcome to apply).

Requirements:

• Excellent communication skills (Fluency in English).
• Basic knowledge of computer hardware and troubleshooting.
• Strong customer focus and problem-solving ability.
• Immediate joiners only.
• No leaves allowed during training.

Key Skills:

• OS troubleshooting (Windows XP, 8, 10).
• Hardware and network troubleshooting.
• Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP.
• Familiarity with Network Protocols (TCP/IP, HTTP, UDP).
• SLA management and ticketing.

Interview Process (6 Rounds):

• 1. Initial Screening
• 2. Harver Assessment
• 3. Technical Round
• 4. Ops Round
• 5. Versant Round
• 6. HR Discussion

Perks:

• Night shift cab facility.
• Comprehensive training (1 month, day shift).
• Opportunity to grow in a global support environment.
• Additional Benefits: 60,000 per annum as variable pay.

Walkin Date: 17th September 2025 

Walkin Time: 10.30 AM to 3.00 PM

Walkin Venue & More Details:

• Check Here

More Walkins: Check Here

Hyderabad Jobs: Check Here