Tech Mahindra Walkin | Service Desk (Technical Support) | Hyderabad

Tech Mahindra Freshers and Experienced Walkin Drive in Hyderabad For Service Desk (Technical Support) On 25th September 2026. Undergraduates, Graduates, Postgraduates are eligible for this walkin drive. More details regarding Tech Mahindra Hyderabad Walkin Drive is given below.

Company Name: Tech Mahindra

Job Location: Hyderabad

Job Type: Walkin

Job Position: Service Desk – Technical Support (International Voice)

No.of Openings: 30

Experience: Freshers/0 to 5 years

Salary: Rs. 3,00,000 – 5,50,000/- per annum

Qualification: Undergraduates, Graduates, Postgraduates

Job Description:

• Tech Mahindra Mega Walkin Drive For Service Desk – Technical Support (International Voice).
• Job Role: Technical Support Associate.
• Work Location: Hyderabad (Bahadurpally).

Job Responsibilities:

• Ability to work in 24/7 environment, this is a must.
• First Point of Contact for users to report Technical issues.
• Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups.
• First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups.
• Ensure reported issues are responded and addressed as per the defined SLA timelines.
• To work towards effective and timely resolution of issues.
• Document the Learnings and contribute Knowledge Articles.
• Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution.
• Document detailed and accurate notes, record them on ITSM tool.

Competencies:

• Freshers and Experience both are eligible.
• Experience with international voice will be an added advantage.
• High Level of Communication Skills and ability to comfortably handle International Customers.
• Flexibility to work in a 24/7 environment is mandatory.
• Knowledge about Incident and Service desk management.
• Understanding of ITIL concepts.
• Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing.
• Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues.

Technical Skill Set:

• Voice Call Handling: excellent knowledge of handing voice calls and multitasking.
• Email Communication: Professional email writing skills.
• Chat Communication: professional chat writing skills and multitasking.
• Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
• Exchange: Knowledge on functioning and configuration of Microsoft Exchange client.
• AD: Knowledge on – Active directory, Proxy, DNS, Group Policy.
• Network: Knowledge on LAN setup, basic routing and switching, passive networking.
• Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting.
• Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
• Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc.
• Printers: Hands on experience on managing printers (Local & Network printers).
• MS Office: Good / excellent knowledge for support of MS Office and standard software.

Note:

• Candidates should carry their Resume and Aadhar card with them and please do mention Aniketh on top of your resume while coming.
• Please do not walk in on festive dates, Saturday & Sundays.

Walkin Date: 25th September 2026 

Walkin Time: 10.30 AM to 12.00 PM 

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