Deloitte Recruitment | Support Analyst | Hyderabad

Deloitte Recruitment in Hyderabad For Support Analyst Position. Graduates are eligible to apply for this job. More details regarding Deloitte Hyderabad Job Openings is given below.

Company Name: Deloitte Support Services India Pvt Ltd

Job Location: Hyderabad

Job Position: Avature Support Analyst

Experience: Fresher to 1 Year

Qualification: Graduation

Job Description:

• Deloitte is hiring for Support Analyst – Hyderabad.
• Shift Timings: 2 PM to 11 PM.
• Work Location: Hyderabad.

Position Summary: Service Line-Global Talent Operations

Service Area: Talent L1:

At Global Talent Operations we are responsible for supporting Global Platforms including but not limited to Learning, Performance and Applicant Tracking System. We,

• Provide first level support to all Deloitte professionals across for learning, support performance and acquisition teams from across Deloitte.
• Process access requests for talent platforms.
• Respond to queries received for any of the platforms.
• Provide functional support for the above-mentioned talent platforms.
• Participate as a test as and when required for changes on the talent platforms.
• Manage system level configurations, changes and testing as required.
• Manage access and ensure implementation of governance processes around data retention, compliance etc.,
• Collaborate with L2/L3/Dtech and other vendor teams to resolve issues.
• Stakeholder engagement.
• Manage knowledge management documents relevant to the process.

Job Responsibilities: Talent L1 – Support

As part of the team, you will be responsible for:

• Provide L1 support for all the talent platforms (Learning, Performance and ATS).
• Manage access and ensure implementation of governance processes around data retention, compliance etc.,
• Review and respond to queries received from users on functionality / usage of the above-mentioned platforms.
• Support application, functional, and User acceptance testing as required.
• Ensure appropriate document, knowledgebase is updated at all times.

Required Qualifications:

• Minimum Experience of: Fresher to 1 Year.
• Experience providing technical L1/Service desk support is a plus.
• Strong Verbal and Written Communication skills.

Preference Qualifications:

• Graduate in any background.
• Experience working with Ticket Management System (CRM).
• Strong knowledge of MS Office – Excel.

How To Apply:

• Registrations are closed

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