Accenture Recruitment | Customer Contact Comms New Associate (0-1 year) | Mumbai

Accenture Recruitment in Mumbai For Customer Contact Comms New Associate. Graduates are eligible top apply for this job. More details regarding Accenture Mumbai Job Openings is given below.

Company Name: Accenture

Job Location: Mumbai

Role Category: Customer Success

Job Position: Customer Contact Comms New Associate

Experience: 0 to 1 year

Qualification: Any Graduation

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing/resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process, who is good in typing is what is preferred here.
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Ability to work well in a team.
• Ability to perform under pressure.
• Ability to meet deadlines.
• Ability to manage multiple stakeholders.
• Adaptable and flexible.

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your primary interaction is within your own team and your direct supervisor.
• In this role you will be given detailed instructions on all tasks.
• The decisions that you make impact your own work and are closely supervised.
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work.
• Please note that this role may require you to work in rotational shifts.

Skill Required:

• Omnichannel – Customer Service.

How To Apply:

• Apply For This Job

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