Wipro Walkin | Customer Support Associate (0-2 years) | Pune

Wipro Frehsers and Experienced Walkin Drive in Pune For Customer Support Associate On 24th February to 5th March 2025. Graduates are eligible for this walkin drive. More details regarding Wipro Pune Freshers Walkin Drive is given below.

Company Name: Wipro

Job Location: Pune

Job Type: Walkin

Role Category: Voice/Blended

Job Position: Customer Support Associate

Experience: 0 to 2 years

Qualification: Graduation

Job Description:

• Wipro Walk-in Drive For Customer Support Associate – Pune.
• 2 weekly rotational offs.
• One way cab facility.

Eligibility Criteria:

• Previous experience in customer support role from telecom domain or as a service desk agent (Voice) is recommended.
• Freshers can apply too.
• Should be open to work in 24/7 shifts from office for all 5 days.

Duties and Responsibilities:

• Answer or make calls to clients, identify and address their needs, complaints, issues with product/services.
• Respond efficiently and accurately to customers, explaining possible solutions and ensuring that clients feel supported and valued.
• Engage in active listening with clients, confirming or clarifying information and diffusing angry clients as needed.
• Utilize software databases, scripts and tools appropriately.
• Understand and strive to meet or exceed agreed metrics while providing excellent and consistent customer service.
• Understand company products, service and policies.
• Take part in training and other learning opportunities to expand knowledge of the company and position.
• Adhere to all company procedure and policies.

Behavioral & Soft Skills Requirements:

• Exceptional customer service, active listening, verbal and written communication skills.
• Building lasting relationships with clients and team members based on trust and reliability.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Customer handling and complaint management experience.
• Highly self-motivated to achieve high standards in both quantity and quality.
• Ability to work in a high-pressure team environment, reacting positively to change and adapting to new processes quickly.
• Ownership and accountability of customer issues and self-driven.
• Adapting to change in the scenario and implementing learning.
• High energy level and personal resilience.

Walkin Date: 24th February to 5th March 2025

Walkin Time: 10.00 AM to 2.00 PM

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