Genpact Virtual Drive | Technical Support | Bangalore

Genpact Virtual Drive in Bangalore For Technical Support Roles On 22nd November 2024. BTech, BCA, BSc Graduates are eligible for this virtual drive. More details regarding Genpact Bangalore Virtual Drive is given below.

Company Name: Genpact

Job Location: Bnagalore

Job Type: Virtual Drive

Job Position: Technical Support Roles

Experience: 0 to 2 years

Qualification: BTech, BCA, BSc (Computer Science)

Job Description:

• Genpact Mega Virtual Drive for Technical Support Roles – Bangalore Location.
• Shifts: Flexible with any shift.
• Work Location: Bangalore (Only work from office).

Minimum Qualifications:

• Should have a bachelors degree or higher, (B.Tech/BCA/BSc Computer Science will be preferred).
• Good communication skills, both written and oral, and should be able to handle client interaction.
• Basic Knowledge on Microsoft Office, Windows Operating Systems, Intel hardware
• Good Knowledge of Desktop/Servers, Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)
• Ability to manage multiple priorities.
• Customer Experience & Process Improvement Capabilities.

Job Responsibilities:

• Technical Support for Intel Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.
• Technical support for Mobileye 8 Connect hardware.
• Pre-sales support for Intel Onboard Fleet Services, addressing questions from potential customers.
• Support technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.)   via Call, Chat and Email.
• Perform troubleshooting to fix the customer issues via Call, Chat and Email
• Perform RAS (Remote Access Session) when required via Chat and Phone
• Expected to take 25 to 30 calls a day. (AHT 6-9 mins).
• Follow-ups via Email and phone on cases.
• Knowledge base Article creation for handling queries.
• Identify and own Lean and Transformation projects.

Note:

• Please keep your E-Aadhar Card handy while appearing for interview.

Virtual Drive Date: 22nd November 2024

Virtual Drive Time: 11.30 AM to 12.30 PM

Virtual Drive Details:

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