Genpact Freshers Walkin | Customer Service (Voice) | Hyderabad

Genpact Freshers Walkin Drive in Hyderabad For Customer Service (Voice) On 23rd April 2025. Graduates are eligible for this walkin drive. More details regarding Genpact Hyderabad Freshers Walkin Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Walkin

Job Category: BPO

Job Position: Customer Service (Voice)

Experience: Freshers

Qualification: Any Graduation

Job Description:

• Genpact Mega Walkin Drive Freshers For Customer Service: Voice Roles (English & Hindi) – Hyderabad.
• Languages known: Hindi+English.
• Shifts: Flexible with any shift.
• Work Location: Hyderabad (Only work from office).

Minimum Qualifications:

• Graduation in any discipline except law (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma).
• Only Freshers are eligible (We are not considering Post Graduates/Undergraduates/Pursuing Candidates for these roles).
• Excellent Voice Communication Skills.
• Fluent in English & Hindi Languages.
• Must possess knowledge of Email Clients & Basics of Internet Technology (Websites, Domains, Hosting, Browsers, Security, etc.
• Relevant experience in Customer Support through Phone and good in basic technical skills & Sales techniques.

Job Responsibilities:

• Handle Inbound/Outbound Voice calls.
• Respond to the customer queries & issues in timely manner.
• Provide solution to the customer basis the available help articles and within the policies.
• Replicate customers issue and report necessary bugs/suggestions/ideas.
• Provide excellent services to the customers.
• Work closely with internal departments to provide the required information/support to the customer.
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Maintain a deep understanding of client process and policies.
• Upskill to enhance the knowledge time to time and offer support.
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business.

Note: Please carry below documents with you:

• 3 Copies of updates resume.
• 3 Passport size photographs.
• Original Aadhar card.
• 2 Copies of Aadhar card.
• Payslip (if applicable).

Walkin Date: 23rd April 2025

Walkin Time: 11.00 AM to 1.00 PM

Walkin Venue & More Details:

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