Genpact Virtual Drive | Technical Support Voice Process | Hyderabad

Genpact Virtual Drive in Hyderabad For Technical Support Voice Process On 5th March 2024. Graduates are eligible for this virtual drive. More details regarding Genpact Hyderabad Virtual Drive is given below.

Company Name: Genpact

Job Location: Hyderabad

Job Type: Virtual Drive

Job Category: BPO

Job Position: Technical Support Voice Process

Experience: 0 to 1 year

Qualification: Any Graduation

Year of Passing: 2019, 2020, 2021, 2022, 2023 Passouts

Job Description:

• Genpact Virtual Drive for Customer Service | Hindi – Technical Support Sales & Domestic Voice Process.
• Work Location: Uppal, Hyderabad.
• Shifts: Flexible to work in any shifts (24×7).
• In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement.
• Active user of Internet and online applications.

Minimum Qualifications:

• Graduate (Batch only from 2019 to 2023).
• Fluent in English & Hindi (Mandate).

Preferred Qualifications:

• Previous experience in a customer service role chat/email/voice.
• Effective probing skills and analyzing / understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with Hindi, is must.
• You should be able to work on a flexible schedule (including weekend shift).

Job Responsibilities:

• Respond to customer queries and customers concern.
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Reproduce customer issues and advance product bugs.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Virtual Drive Date: 5th March 2024

Virtual Drive Time: 11.00 AM to 12.00 PM

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