Amazon Recruitment | Support Analyst (0-5 years) | Chennai

Amazon Recruitment For Freshers and Experienced Candidates in Chennai As Support Analyst. Any Graduates are eligible for this job. More details regarding Amazon Chennai Job Openings is given below.

Company Name: Amazon

Job Location: Chennai

Experience: Freshers / 0 to 3 years

Job Category: BPO

Job Position: KDP Support Analyst

Qualification: Any Graduation

Eligibility Criteria:

• Freshers or candidates with 0-5 years of work experience can apply
• Any Graduation, Graduation completion is Mandatory
• Candidate pursuing Graduation or awaiting results will not be eligible to apply.
• Candidates from BPO Background are preferred
• Immediate Joiners only.
• Shifts: Complete Night Shift.
• Valid ID proof needed: Pan Card (Mandatory).

Job Description:

• Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store.
• The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store.
• The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to, such that the system works smoothly.
• Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.
• This is a unique opportunity to be a part of a revolutionary product that is changing the way people read.
• This is a Contract Role for a period of 6 Months.
• Shifts: Complete Night Shift.

Job Responsibilities:

• Must be able to interact with an external parties like customers and suppliers comfortably.
• Process and respond to phone calls and emails received from publishers.
• Respond to queries sent to the KDP forums.
• Investigate payment concerns brought up by customers.
• Route payment concerns to Accounts Payable.
• Reprocess stuck books through the system.
• Route issues and bugs that need engineering expertise to the development teams.
• Remove certain content as it is identified by the QA team.
• Notify vendors that their content has been removed.
• Maintain and improve a knowledge base with unique vendor requests and their solutions.
• Work on developing responses for common questions.
• Work with customer service manager in documenting process flows.
• Should be willing to work in night shifts.
• Excellent written and verbal communication skills required.

Preferred Qualifications:

• Additional computer skills certifications in web technologies are preferable.
• Experience in web-enabled software products or services is highly preferred.
• Should be able to understand a complex problem and respond to publishers.
• Basic familiarity with web technologies and HTML is highly desirable.
• Strong analytical skills required.
• Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
• Detail-oriented and process-focused.
• Must be able to follow the process and document interactions as per requirements in clear and concise manner.
• College graduates preferred, not mandatory.

How To Apply:

• Subscribe Here (Check Your Email To Activate Confirmation Link).
• Apply For This Job.

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